Question 1

How can I book a taxi?

Accepted Answer

Please call our office on 01271 322 922. If our office is closed, you can the book online, or download our App.

Question 2

Can I book a taxi at short notice?

Accepted Answer

You are welcome to contact us at anytime. Please bear in mind that we might not always be able to get a taxi to you quickly, especially during peak periods.  If you have an upcoming appointment or need to be somewhere important at a specific time, we recommend booking a day or more in advance if you can.

Question 3

How far in advance should I book my taxi?

Accepted Answer

You can book a taxi at any time and we will always send one to you if available. If you need a taxi to attend an appointment, an event, or anything else that is important or time critical, we recommend pre-booking at least a day or two in advance. The same applies if you are looking to travel at peak periods, or very early/late in the day. If it's really important (e.g. catching a flight, or attending surgery), please book five days or more in advance.

Question 4

When is your office and waiting room open?

Accepted Answer

We are now open 24/7 all year round. This includes Christmas Day, New Year's Eve and all public holidays.

Question 5

Can I leave a review or compliment a driver?

Accepted Answer

Certainly! We really value your feedback. Please leave your review with any or all of these options:

Visit the A1 Taxis Google Page and click on the Reviews tab.
Visit the A1 Taxis Facebook Page and click on the Reviews tab.
If you would like to contact us privately, please email us at info@a1taxibarnstaple.com or use the Chat feature on our website.

Question 6

Does A1 Taxis have a Facebook page?

Accepted Answer

Yes! You can find us at https://www.facebook.com/a1taxibarnstaple. Follow us for the latest updates from A1 Taxis!

Question 7

Can I book a wait & return trip?

Accepted Answer

If it's a quick stop (for example, to drop off your child at nursery or school), then it is possible to book a wait & return. If you are attending an appointment (e.g. Medical, Dental, Veterinary), going shopping or popping into the pharmacy, please book your return trip separately when you know what your return pick-up time will be.

Question 8

Can you arrange for collections from more than one location?

Accepted Answer

Yes of course. Just let us know any pick-up locations along your route when you book.

Frequently Asked Questions